Returns & Refunds Policy

Making Changes to Your Order

Unfortunately, we are unable to make any changes to the orders after they have been placed as we generally dispatch orders soon after they have been placed on our website. This includes changing the products ordered, the delivery option, delivery address details, or payment methods.

If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team at info@futureintelligence.in, and place a new one instead.

If you do wish to cancel an order you must contact us on the same day after your order is placed, once the order is placed and processed we will be unable to prevent the order from being dispatched. If you do not cancel your order in time, you can always choose to return the products to us for a complete refund. Unfortunately, we might not be able to provide the tariffs for returning the products to us.

Shipping

Future Intelligence Books offers to ship to cities all over India. Customers usually receive their orders within 7-8 working days. The customer is responsible for any import duty that may be levied upon their order.

If you have any questions about the expected delivery period for your address, please email us at info@futureintelligence.in

Once your futureintelligence.in order ships it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse.

Any refund against RTO orders will not be initiated. You can Request Us to Re-Ship it with New Actual Address & Contact Details. We will reship it on next working day.

Returns & Refunds

Future Intelligence Books brings to you best in class products from various categories. Our teams put every product through a rigorous quality check to ensure that the products reaching you are in perfect condition and shape.

However, in the event that there is something wrong with your order we would be happy to accept a return within 7 days from the date of delivery. Please initiate a return by sending us an email at info@futureintelligence.in.

In case of tampered packages, or the products are not in the right condition when they are delivered to you we recommend you to make a video and share it with us so that we can escalate it to the right team and ensure corrective actions on the same.

Your Order is Eligible for Return

• •If you fall under the return window which is 7 days from the date of delivery

Return Conditions

• •Only if you have received products in a damaged or poor condition
• •In case of any damage during transit please share the images/video with us on info@futureintelligence.in at the earliest

How to Pack Your Products in Case of Returns

• •Products that weren't damaged need to be in their original condition (unused and unopened)
• •All freebies that came with the product need to be returned with the order
• •All Items that came in as combos need to be returned together unless wrongly-shipped

Return Logistics

Based on your location we will inform you if the pickup service is available or not. If it is, you just have to relax while we get your order picked up.

In case your address falls outside of our courier partner's pickup zone, you will have to self-courier the product that you want to return/exchange to the below-mentioned address. We shall reimburse you an amount of Rs.100 per order in the form of a credit note.

We recommend you send the product through a reliable local courier service with a tracking facility. Also, retain the courier proof until you have received the refund. Failure to do so may result in a lengthy return processing delay while we investigate the location of your returned goods.

Refund Processing

The order amount will be credited back to you in your original payment method within 7 working days, once we have received the product back at our warehouse and the required quality check has been completed.